Your Role: The Compassionate Bridge in Healthcare

Join our dynamic global team as a Healthcare Customer Service Specialist, where your linguistic skills in Portuguese and English will be essential in supporting users and partners within the vital healthcare sector. This is a fully remote opportunity, allowing you to work from the comfort of your home, while making a tangible difference in people's lives every day.

We are looking for an empathetic, resourceful, and highly motivated professional to be the primary point of contact for our Portuguese-speaking clients. You won't just be answering calls; you'll be providing clarity, resolving critical issues, and ensuring a seamless experience for those relying on essential services.

Key Responsibilities (What You'll Do):

• First-Class Support: Serve as the main point of contact for all Portuguese-speaking customers and partners, handling inquiries with professionalism, compassion, and accuracy via phone, email, and chat.
• Problem Resolution: Diagnose, troubleshoot, and resolve issues related to service access, operational processes, and general inquiries, ensuring timely and effective solutions.
• Knowledge Hub: Provide clear, precise, and user-friendly information regarding product usage, service guidelines, and procedural steps.
• Documentation & Compliance: Maintain meticulous and confidential records of all interactions, troubleshooting steps, and resolutions in our Customer Relationship Management (CRM) system, ensuring data integrity and adherence to industry best practices.
• Continuous Improvement: Proactively identify trends in customer feedback and issues, contributing valuable insights to improve our services and internal knowledge base.
• Collaboration: Work closely with specialized internal teams to escalate and resolve complex technical or clinical matters swiftly.

What We're Looking For (Required Skills):

• Language Fluency: Native or near-native fluency in Portuguese (C1/C2 level), both verbal and written, is mandatory.
• English Proficiency: Strong professional working proficiency in English (B2 level or higher) for internal communication, training, and documentation.
• Experience: Previous experience in a high-volume customer service, call center, or support role, particularly within the healthcare, pharmaceutical, or BPO (Business Process Outsourcing) sectors, is highly advantageous.
• Technical Savvy: Comfort and proficiency with CRM software, MS Office Suite, and the ability to navigate multiple systems simultaneously.
• Soft Skills: Demonstrated exceptional empathy, patience, problem-solving abilities, and an unwavering commitment to achieving customer satisfaction.

Work Schedule & Logistics:

• Schedule: Full-time, 40 hours per week (Monday to Friday).
• Shift Rotations: You must be flexible to work within one of the following set shifts: 11:00-20:00, 13:00-22:00, or 16:00-01:00 (Local Time).
• Start Date: December 16, 2025.
• Requirement: This position is exclusively for local candidates who are legally authorized to work from the specified location.

If you are passionate about customer care and ready to apply your language skills to a rewarding career in the remote healthcare space, we encourage you to apply and become a key part of our global success!