The Opportunity: Advanced Hardware Support

We are seeking a proactive Technical Support Specialist to assist customers with a leading brand of smart, AI/Machine Learning-driven hardware and domestic technology. This role is flexible, offering Work-At-Home options and is based in Greece. You will provide specialized support for connectivity, app integration, and advanced operational features of the smart devices. This position requires strong problem-solving skills and a deep understanding of modern consumer electronics.

Your Impact: Seamless Smart Home Experience

• Advanced Troubleshooting: Resolve technical issues related to device setup, Wi-Fi/app integration, and the proprietary software that powers the devices.
• Customer Guidance: Clearly guide users through diagnostics and resolution steps for mechanical and digital faults.
• Flexibility: Utilize the Work-At-Home option available for this project.

What You Bring: The Technical Communicator

• Language Mastery: Native-level fluency in Italian.
• Technical Aptitude: Proven experience in IT support or customer service with expertise in smart home technology, hardware, or AI-driven systems.
• Work Arrangement: Willingness to work from the Greece office initially, with potential for long-term Work-At-Home.

Relocation Support (for EU Applicants)

The company offers a comprehensive relocation package for candidates moving to Greece, including:

• 2 Weeks hotel accommodation.
• Flight ticket (if relocating from inside the EU).
• Airport Pickup.
• Real Estate Agency fee coverage.