Social Media Customer Support Specialist

Job Summary

We are seeking Social Media Customer Support Specialists speaking Dutch and English to join our team in Porto, Portugal. This position is On-Site. The attractive salary package includes a 1100€ Base Salary paid over 14 months and full benefits (Private Health Insurance, Paid Training, Career Development Opportunities).

Language Requirements:

• Dutch: B2/C1 level or Native.
• English: C1 level or B2.

Working Schedule: An 8-hour rotating schedule, 5 days per week, with 2 consecutive days off.

• Possible Shifts: Possibility of working beyond regular operating hours (e.g., Monday-Saturday 08:00 - 19:00, Sunday 10:00 - 19:00).

Job Details and Responsibilities

You will be the essential interface between customers and the brand, managing inquiries across various social media channels and ensuring a positive experience.

• Social Media Interaction: Respond promptly and professionally to customer questions, complaints, and comments via social media platforms.
• Problem Solving: Provide accurate and efficient solutions to customer issues, demonstrating empathy and professionalism.
• Financial Knowledge (Preferred): As the role involves interacting with customer personal data (FPI), candidates are sought who are familiar with financial personal information and demonstrate a strong awareness of data security and confidentiality.
• Dynamic Environment: You must be able to handle a high-volume customer support environment (VPCS).

Your Benefits

• Salary Package: 1100€ Base Salary paid over 14 months.
• Relocation Assistance (for international candidates): Flight ticket reimbursement, airport pickup upon arrival, accommodation support or free consulting, assistance with local documentation (AFM, AMKA, bank account).
• Insurance: Private health insurance from day one.
• Development: Paid training and continuous coaching, career development and internal mobility opportunities.
• Environment: A multicultural work environment with international exposure.
• Perks: Discounts on gyms, restaurants, shops, and services; Wellness activities and engagement events.