Are you an engaged and highly communicative individual ready to bring your German language expertise to our international customer service team? This is an exceptional opportunity to build a stable career based in Turkey while enjoying the flexibility and comfort of working from home. Become part of a globally operating service provider specializing in excellent online solutions (focused on travel and bookings).

Your Duties Beyond Answering Calls:

As the key point of contact for our German-speaking users, you are the engine for a smooth customer experience.

• Professional Customer Support: Handling customer inquiries regarding bookings, account information, payments, and technical issues, primarily via phone and chat.
• Problem Resolution: Fast and effective analysis of customer concerns and independent development of solutions following defined processes.
• Quality Assurance: Ensuring a high standard of service quality and meticulous documentation of all interactions in the CRM system.
• Team Collaboration: Working closely with the team to escalate complex cases and contribute to continuous process improvement.

What We Offer You Security and Flexibility:

We prioritize a healthy work-life balance and provide you with all the necessary resources to succeed.

• 100% Remote Work: Work comfortably from your residence within Turkey.
• Stable Working Hours: You work 5 days per week (40 hours). We utilize rotating shift schedules for both summer and winter, covering business hours from Monday to Sunday. Working hours fall between 09:00 and 20:00 (Monday-Friday) and 11:00 and 20:00 (Saturday/Sunday).
• Two Days Off Per Week: Consistent time off is guaranteed.
• Comprehensive Benefits: We provide meal allowances, private health insurance, and transportation support.
• Onboarding: A detailed and fully paid induction training ensures you are thoroughly prepared for your responsibilities.

Your Profile What You Bring to the Team:

• Language Proficiency: Business-fluent German skills (C1/C2 level), both written and verbal, are strictly mandatory.
• Second Language: Good English skills (B2+) for internal communication and training.
• Location: You must be a resident of Turkey and possess or be eligible to apply for a valid work permit.
• Skills: Strong service orientation, empathy, and the ability to maintain composure even during stressful moments.
• Technical Aptitude: Proficient use of common PC software and a willingness to quickly learn new systems.

If you are ready to use your language skills in a professional, international setting and enjoy the benefits of remote work, apply today!