Job Title: French-Speaking Customer Support & Content Moderator

Location: Lisbon, Portugal (On-site / Hybrid flexibility)

Employment Type: Full-Time, Permanent

Working Schedule: 40 hours per week, rotational shifts

About the Opportunity

We are seeking an enthusiastic, bilingual professional to join our dynamic digital operations team in Lisbon. This dual-function position combines high-quality customer service with real-time content moderation, placing you at the forefront of digital safety and user engagement. Working within a modern, multicultural environment, you will act as a vital bridge for our French-speaking market, ensuring an accessible, empathetic, and solution-oriented experience for global users.

Key Responsibilities

• Content Moderation: Monitor, review, and filter user-generated content (videos, images, text) in French to ensure alignment with platform policies, safety guidelines, and community standards.
• Multi-Channel Support: Provide timely, clear, and professional assistance to French-speaking users via email, chat, and phone regarding account issues and platform navigation.
• Inquiry Analysis: Evaluate customer concerns, troubleshoot root-cause technical or account discrepancies, and maintain accurate documentation within internal CRM databases.
• Continuous Improvement: Track and identify recurring user trends or systemic bugs, collaborating with cross-functional international teams to suggest workflow and tool optimizations.

Candidate Requirements

• Languages: Native or C2-level proficiency in French + professional business fluency in English (B2 minimum).
• Skills: Excellent digital literacy, high attention to detail, strong active listening, and the resilience to review sensitive media objectively.
• Education: Minimum high school diploma (12th-grade equivalent) or higher.
• Eligibility: Must hold an EU passport or a valid, pre-existing Portuguese work permit.

Premium Relocation Support & Benefits

• Flight Ticket Reimbursement: Fully booked or reimbursed flight to Lisbon to initiate your onboarding.
• Corporate Accommodation: Access to a fully furnished, company-managed apartment during your initial weeks to ensure a seamless, stress-free arrival.
• Dedicated Administrative Support: Step-by-step guidance from local relocation specialists to manage all local paperwork, including tax registration (NIF), social security configuration, and local bank account setup.
• Compensation: Competitive monthly base salary + daily meal allowance + performance-based monthly project bonuses.
• Additional Perks: Comprehensive private health insurance, defined internal career progression paths, and continuous corporate technology training.