The Opportunity: Technical Support for a Leading Streaming Platform

We are hiring a dedicated Technical Support Specialist to manage customer inquiries for a major digital entertainment and streaming platform (SKG). This is a fast-paced, office-based role in Greece focused on resolving technical and subscription-related issues to ensure an uninterrupted viewing experience for consumers.

You will be the expert on device compatibility, app troubleshooting, streaming quality, and account security. The ideal candidate is technically adept, patient, and excels at guiding users through complex steps to resolution.

Your Impact: Flawless Viewer Experience

• Technical Troubleshooting: Diagnose and resolve technical issues related to streaming quality, device connectivity, and app functionality via phone, chat, and email.
• Account Resolution: Manage subscription details, billing issues, and account security resets with high attention to detail.
• Customer Education: Proactively educate users on product features and self-service options, enhancing overall satisfaction.
• Office Commitment: Work on-site in the Greece office, leveraging the collaborative environment for continuous learning and problem-solving.

What You Bring: The Technical Communicator

• Language Mastery: Native-level fluency in German and professional working proficiency in English.
• Experience: Proven experience in a technical support, help desk, or IT-related customer service role is highly desirable.
• Aptitude: Strong technical skills and the ability to simplify complex technical concepts for non-technical users.
• Location: Full commitment to working on-site in the Greece office environment.