German-Speaking Customer Support Experts Wanted 100% Remote Work in Turkey!

Are you looking for a stable career where you can fully utilize your excellent German language skills, all while working comfortably from home in Turkey? We offer you the chance to be part of a global team revolutionizing support for a world-renowned digital entertainment service (a leading streaming platform). We seek dedicated problem-solvers with a passion for media and customer satisfaction.

Your Role and Daily Tasks:

You will be the primary point of contact for our German-speaking customers, helping them get the most out of their subscription.

• Multichannel Support: You will assist customers via phone, chat, and email.
• Subscription and Technical Support: Answering questions regarding account management, billing, app usage, streaming quality, and compatibility across various devices.
• Customer Retention: Through excellent service, you ensure users have a positive experience and remain loyal to the service.
• Knowledge Management: Accurately logging customer interactions in our systems to contribute to service improvement.

Your Work Environment and Benefits:

We offer you the best conditions for success in your home office:

• Full-time Remote: Work 100% from home within Turkey.
• Shift System with Stability: You work 5 days per week (40 hours). The work plan is based on a rotating Winter and Summer schedule covering service hours from 09:00 AM to 01:00 AM.
• Shift Allowances: Attractive bonuses and allowances for late-night shifts (after 10:00 PM) and weekend work.
• Rest Periods: You receive a 30-minute lunch break and two 10-minute coffee breaks per shift.
• Comprehensive Package: Private health insurance, meal vouchers, and a substantial Welcome Bonus (vouchers for the first months).

Requirements for Your Profile:

• Language Skills: Fluent (C1/C2) German skills in written and verbal communication are strictly mandatory.
• Communication: Very good English skills (B2+) for internal communication and training.
• Location: You must be a resident of Turkey and authorized to work from there.
• Attitude: High self-motivation, reliability, and the willingness to cover later evening hours or weekends as part of the rotational schedule.

Take this opportunity to launch your remote career in Turkey. Apply now!